Privacy policy
1.1 We are Pearl & Palm Limited, a company registered in England and Wales under company number: 16129154. Our registered office is at: 23 Rectory Road, Nottingham, Nottinghamshire NG2 6BE.
2.1 You can contact us by email at: hello@pearlandpalm.co.uk or via any other contact information we provide on our website at www.pearlandpalm.co.uk (‘Website’).
3.1 Please read this Privacy Notice carefully. All references to ‘we’, ‘us’ or ‘our’ in this Privacy Notice is to Pearl & Palm Limited, and any reference to ‘you’ or ‘your’ is to the person using our Website or who does business with us.
4 The type of personal information we collect
4.1 We currently collect and process the following information:
4.1.1 personal identifiers and contact details: name, email address, postal address, telephone number, payment or bank account details and such other information as you may choose to provide to us when you communicate with us or when you purchase products via our Website, or if you are a supplier, when you communicate with us as part of our business relationship; and
4.1.2 the information collected by the cookies we use on our Website (see our Cookie Notice for further information).
5 How we get the personal information and why we have it
5.1 You may provide us with personal information when you access and or engage with us through our Website, including through the order process or when you contact us by email, or if you are a supplier, when you communicate with us as part of our business relationship.
5.2 We use the information that you have given us to process your order and to communicate with you about the products we make available via the Website, or if you are a supplier, to communicate with us as part of our business relationship.
6 Sharing personal information
6.1 We may share this information with selected third parties who help us to run our business and to provide products via our Website. These include the following organisations for the following reasons:
6.1.1 our Website provider where necessary for the purposes of operating and maintaining our Website;
6.1.2 payment processors to facilitate payments;
6.1.3 postal and courier services to deliver products to you that you order via our Website.
6.2 We may also share the information we collect and process with other third parties, such as law enforcement agencies, regulators or other government representatives if we are legally required to do so, and or to (potential) new business owners and their advisers if we undergo any kind of re-organisation, sale or transfer of all or any part of our business.
6.3 We store your personal information in the UK or EU. Where we intend to transfer data outside of these jurisdictions, we will take appropriate steps to safeguard your personal information.
7 Legal basis for processing
7.1 Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing the information are that we have a contractual obligation to you (or to take steps necessary to enter into a contract) and or we have a legitimate interest in processing the information as part of our business (ie because it benefits you or our organisation or someone else, without causing an undue risk of harm to anyone).
7.2 Occasionally, we may rely on your consent to our processing of your personal information. Where we do so we will make this clear to you and you will have the right to withdraw your consent at any time.
7.3 Where we are permitted to market to you without consent, we will update you on other (similar) products we sell on our Website that we think you will be interested in. Otherwise, we will rely on our legitimate interests in processing your personal information for marketing purposes.
8 How long we store your personal information
8.1 The law requires that we keep your personal information only for as long as is necessary for the purposes for which we are using it. How long we keep your personal information depends on a number of factors, including the purposes for which we are using the information, the amount and sensitivity of the information, the potential risk from any unauthorised use or disclosure of the information, our legal and regulatory obligations, and insurance requirements. We securely delete your information when we no longer need it.
9 Your data protection rights
9.1 Under data protection law, you have rights including:
9.1.1 Your right of access - You have the right to ask us for copies of your personal information.
9.1.2 Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
9.1.3 Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
9.1.4 Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
9.1.5 Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
9.1.6 Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
9.2 You are generally not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
10 More information and how to complain
10.1 If you would like to exercise any of your rights set out above or have any queries or concerns about our use of your personal information, please email us at: hello@pearlandpalm.co.uk.
10.2 You can also complain to the ICO if you are unhappy with how we have used your personal information. The ICO’s address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Helpline number: 0303 123 1113. ICO website: www.ico.org.uk.
